DELIVERY AND RETURN

 

SHIPPING FEES

Order under the free shipping fees will your shipping fee be displayed in checkout before the final payment step. Actual freight cost are dependent on the country and where goods are shipped to and which delivery option you choose.  

Lulle&Lou are offering free shipping in Denmark for over 80€/600DKK 

Lulle&Lou are offering free shipping in EU for over 160€/1200DKK 

Lulle&Lou are offering free shipping International for over 215€/1600DKK

THE EXPECTING SHIPPING DAYS 

Denmark 1-4 days

EU 2-6 days

Internationalt 5-7 days  

The shipping country is chosen at checkout. All prices, currencies, VAT, delivery times and delivery charges will be adjusted depending on the country you would like your items shipped to. Lulle&Lou will dispatch the approved orders within 1-3 days (Monday-Friday) or as quickly as possible and in the order that they have been received. Exceptions to this may occur during releases, inventory management, bank holidays and sale periods when handling may take more time.   

Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Delivery times are dependent on the country where goods are shipped to and the choice of freight method. Lulle&Lou is not responsible for any delays caused by destination customs clearance processes. 

If a delivery suffers a delay or if the delivery cannot be dispatched or only partially dispatched due to the goods not being in stock or other reasons, the consumer will be informed about this as quickly as possible or at the latest 30 days after the order was placed. In this case, the consumer will be given the option to terminate the agreement, free of charge. Lulle&Lou will refund the consumer in full, at the latest within 30 days after termination.  

RETURN
If you are not satisfied with the product Lulle&Lou have sent you, you always have the possibility to return the item within 14 days after you have received your item. All we ask for is that the item are in the same state, all tags are on and unworn. We will give you a full refund the same way you paid when you bought the item and you will within 5-10 days get your money back.
When returning an item, pack it in a suitable box as we need to think about the environment and use as little waste as possible. So if possible reuse my packaging and you have made a small difference! 🙂
Mark the package with “RETURN ITEM” 

EXCHANGE OF GOODS
If you wish to exchange one or more items, please return the parts of your order you wish to exchange for other items.
Write an email to info@lulleandlou.com with order number and the item you want to exchange. When Lulle&Lou receives your return shipment, we will ship your new order.  

SHIPPING
Shipping fees will be displayed in checkout before the final payment step. Actual freight cost are dependent on the country where goods are shipped to. Lulle&Lou are using PostNord, GLS and DAO. 

TRACKING

In the delivery note for your order you will receive a tracking-link via the delivery firm and a SMS with the information. In case you want to track your package you can copy this link (https://track.shipmondo.com/). This link will provide you with information on the status of your order in terms of delivery and tracking number.  

SPECIAL DELIVERY
If you get the information about not delivering to the country you wish to send to, you are more than welcome to contact info@lulleandlou.com and we will find a solution.